Install SRP Live Help Client in any of these Windows System (Windows Vista, Server 2003, 2008, 7, 8).
Minimum hardware requirements: Processor: 1 GHz RAM: 1 GB Disk Space: 2 GB
Client application requires .NET Framework 4.0 to be installed. If not, the installer will download automatically from the website.
To install manually, you can download .NET framework from
Installing SRP Live Help
1-Download SRP Live Help Client.
2-Save the installation file to your desktop.
3-Right-click the installation file (SRPLiveHelpSetup.exe) and select Run as administrator.
4-Follow the instructions to install client.
5-Click Finish when you are done.
If you are using Windows Firewall:
By default installer will add SRPLiveHelp.exe (located in the installed folder) in Windows Firewall Allowed Applications.
You can verify by following steps :
1-In Windows Control Panel > Click Windows Firewall.
2-In the Left Panel, Click Allow a program or feature through Windows Firewall.
3-You can find “SRP Live Help” & it is enabled.
4-If not, Click Change settings, then Click Allow another app…
5-Browse to SRP Live Help installed folder (default C:\Program Files (x86)\SRP Live Help) & select SRPLiveHelp.exe.
6-Make sure Private network type is selected & select Public if you want to allow communication on that network, and then Click OK.
Note: Adding application in Windows firewall exception list is recommended & no need to open any port in Windows Firewall for SRP Live Help Messenger.
If you are using any other Firewall, based on its configuration you can add SRPLiveHelp.exe in the application exception list.
SRP Live Help First Run
1-Login using the user account details created by SRP IT Department.
2-On successful login, you will be displayed the Users List.
Uninstall SRP Live Help
To Uninstall SRP Live Help, you have to exit SRP Live Help, if running.
Then uninstall, using Control Panel > Programs and Features or using Uninstaller application in the installed folder.
If you missed to end the application before uninstalling, re-install SRP Live Help & then uninstall.